Privacy Policy
Privacy Policy
At Skye Rose Designs, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us or interact with our business.
Information We Collect
We may collect personal information such as your name, email address, phone number, billing and shipping address, order details and payment-related information when you place an order or contact us.
We may also collect information about how you use our website, including device, browser and website activity information.
How We Use Your Information
We use your information to:
- process and fulfil orders
- arrange shipping and delivery
- provide customer service
- communicate with you about your order
- manage returns, refunds or product issues
- improve our website, products and services
- prevent fraud or misuse of our website
- send marketing communications where you have agreed to receive them
- comply with legal and regulatory requirements
Payments
Payments are processed through secure third-party payment providers available through our Shopify store. Skye Rose Designs does not directly store your full payment card details.
Shopify
Our online store is hosted by Shopify. Shopify may collect and process personal information as part of providing the ecommerce platform, checkout, payment and related services used by our store.
Shopify has its own privacy practices and policies which may apply when you use our website or checkout services.
Shipping and Delivery Providers
Where necessary to fulfil your order, we may provide relevant personal information such as your name, address and contact details to postal, courier or delivery providers.
Cookies and Website Technology
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic and improve your shopping experience.
Some cookies or tracking technologies may also be used by Shopify or other third-party services connected to our website.
Marketing Communications
If you choose to subscribe to marketing emails or other promotional communications, we may use your contact details to send information about products, offers or updates.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided.
Sharing Your Information
We do not sell your personal information.
We may share information with service providers where reasonably necessary to operate our business, process payments, fulfil orders, provide delivery, maintain our website or meet legal obligations.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no online system can be guaranteed to be completely secure.
Access and Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Retention of Information
We may retain personal information for as long as reasonably necessary to fulfil orders, maintain business records, meet legal obligations and resolve disputes.
Third-Party Links
Our website may contain links to third-party websites or services. Skye Rose Designs is not responsible for the privacy practices of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version published on our website will apply.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Skye Rose Designs through the Contact Us page on our website.