Return & Refund Policy

Return & Refund Policy

At Skye Rose Designs, we carefully check our products before they are sent to you and want you to be happy with your purchase.

Change of Mind

We do not accept returns or offer refunds for change of mind, incorrect size selection, or simply deciding that an item is no longer wanted. Please check product descriptions and sizing information carefully before placing your order.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or you receive the wrong item, please contact Skye Rose Designs as soon as possible after receiving your order.

Please include your order details and clear photographs showing the issue where applicable. We will review the matter and arrange an appropriate solution, which may include a replacement, refund, or other remedy.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. You are entitled to remedies where goods are faulty, unsafe, significantly different from their description, or otherwise fail to meet the consumer guarantees provided by law.

Return Condition

Where a return is approved, items must be returned in their original condition and packaging where reasonably possible. Please do not return an item until you have contacted us and received return instructions.

Return Postage

For approved returns involving a faulty, damaged, or incorrectly supplied item, Skye Rose Designs will provide instructions regarding return postage.

Refunds

Once an approved return has been received and assessed, any refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact Us

If you have any questions about a return or an issue with your order, please contact us through the Contact Us page on our website.